Citroën Extended Warranty - Frequently Asked Questions
Find answers to the most Frequently Asked Questions by selecting the relevant question below.
Why take out cover?
This insurance has been designed to help you protect your financial position in the event of a ‘total loss’ insurance claim - this is where your motor insurer assesses your vehicle to be uneconomical or beyond repair, or it has been stolen and not recovered. The product is optional and has no influence on applications for credit.
What vehicles can be covered?
New vehicles, and used vehicles up to 7 years old at the policy start date, can be covered (with the exception of commercial vehicles over 3.5 tonnes). The maximum vehicle value is £50,000. For a more detailed breakdown of vehicle eligibility please refer to the Eligibility Requirements section of the Policy Document.
What does Market Value mean?
Market Value is the settlement amount we will expect your motor insurer to offer you in the event of a total loss. The market value will generally be determined using trade valuation publications such as Glass’s Guide. It is a condition of this policy that you do not accept your motor insurer’s settlement offer before speaking to our customer services team as this ensures that an agreement on valuation can be reached. We will seek your permission to negotiate with your motor insurer on your behalf if we believe their offer to be below the vehicle’s true market value. Dealer fitted accessories or any outstanding finance carried over from a previous loan will be excluded from any claim settlement.
Will the excess on my Motor Insurance Policy be covered?
In the event of a claim your motor insurance excess (up to £250) will be included in your settlement. If your motor insurer’s settlement means there is no shortfall to claim, you can still claim your motor insurance excess up to £250.
What level of Motor Insurance do I need?
It is a requirement of this policy that you must have fully comprehensive motor insurance for the duration of your policy.
Can I transfer my policy if my motor insurer provides me with a new vehicle?
Should you receive a new car replacement following a total loss, you can choose to either: transfer the balance policy to the new vehicle or, to claim your motor insurance excess. If you make a successful excess claim this will end your policy. Policy transfers are not permitted under any other circumstances.
If my vehicle is involved in an accident, and I am not the driver, can I make a claim?
Yes, provided the person driving the car at the time is covered under your comprehensive motor insurance policy.
Will I get a refund if I cancel my policy?
You have 14 days to review your policy, during which time you can cancel and receive a full refund, providing no claim has been made. After this time if you cancel your policy you will be refunded on a pro-rata basis (up to month 36) providing no claim has been made. An administration fee of £48 will be deducted from your pro rata refund. For Financial Shortfall Insurance policies, if you cancel your policy during the additional free cover period, i.e. in months 37 to 60, no refund will be due.
In the event of a claim how is payment made?
Simple. If your claim is approved, we will make the payment direct to your bank account or to your finance company where applicable. All claims are subject to fraud screening. Should we believe your claim is fraudulent or if you have failed to tell us something important during the application process we may reject your claim, even if your vehicle has been declared a total loss by your motor insurer.